Lincoln Commitment

Lincoln Commitment

Congratulations on your decision to drive a Lincoln. The Lincoln Commitment® is a comprehensive benefits package designed to meet your driving needs. It’s complimentary with the purchase or lease of any Lincoln vehicle and it provides you with valuable support so you can handle the challenges of the road with confidence and ease.

Roadside Assistance

Contact Roadside Assistance on the following numbers:

UAE: 800 4131

Oman: 24571366

Bahrain: 800 00878

Qatar: 44626626

Kuwait: 24968000

Saudi Arabia: 800 8971464 | 800 1272222

International: +9714 3322566

As part of the Lincoln Commitment®, you will receive 24/7 Roadside Assistance in Saudi Arabia, Kuwait, UAE, Bahrain, Oman, Qatar, Lebanon, Syria and Jordan. Coverage begins from the warranty start date and lasts four years or 80,000 km, whichever occurs first. The services available are:

  • Towing services are available to the nearest qualified Lincoln dealer (up to a US$150 limit). If you request to be towed to a Lincoln dealer from the disablement location that exceeds the US$150 limit, you are responsible for any mileage costs that go beyond that amount.
  • Flat tire change (replacement of flat tire with a usable spare available in vehicle), battery jump start, lock out assistance (key replacement is the customer’s responsibility), fuel delivery (enough fuel will be provided so that the vehicle can reach the nearest service station).

Customer Relationship Center

If you have questions about your Lincoln vehicle or the Lincoln Commitment®, please contact your dealer or visit our website additional help, you’re invited to call our Customer Relationship Center at +971-800-LINCOLN or +97143326084, Sunday to Thursday, 9.00 – 18.00, excluding public holidays.


Vehicle Warranty

Every new Lincoln vehicle carries a Ford Motor Company New Vehicle Limited Warranty with Bumper-to-Bumper coverage against defects in materials or workmanship for 4 years or 80,000 kilometers, whichever comes first.

In addition to the Bumper-to-Bumper coverage, all Lincoln vehicles are also covered by a 6 year or 110,000 kilometers Extended Powertrain Limited Warranty. It does not require a deductible and is fully transferable to future owners at no cost.

For a detailed description of what is covered by your vehicle’s New Vehicle Limited Warranty, refer to the Warranty Guide that is provided to you along with your Owner’s Guide.


Lincoln Complimentary Maintenance

Lincoln covers all normal scheduled maintenance as outlined in your Scheduled Maintenance Guide for 3 years or 60,000 km (whichever occurs first) of ownership on all vehicles sold in the Middle East. Coverage begins with the original in-service date (warranty start date) and zero mileage. Service is offered at 8,000 kilometer or 6 months (whichever comes first). In addition to the no-charge maintenance coverage, six additional wear items are covered. Wear item coverage extends for 3 years or 60,000 km, whichever comes first for the following items: spark plugs, shock absorbers, engine belts and hoses, brake pads and linings, and wiper blades.


Delivering on the Commitment

Lincoln is committed to providing you with the best ownership experience. We have ensured that your vehicle underwent an exhaustive inspection process in order to fulfill our promise to you of a high performance vehicle. Because we took the time to guarantee that your driving needs are met, all you have to do is sit back and enjoy the classic Lincoln elegance, features and benefits which truly make Lincoln an award winning luxury vehicle.

Ford Motor Company reserves the right to modify or discontinue Roadside Assistance at any time. Certain restrictions apply to Roadside Assistance benefits. For further details, call +971-800-LINCOLN. Fleet Customers are not covered under the Roadside Assistance Program.