A connected vehicle is connected to the Cloud using a modem and an eSIM fitted within the vehicle.

Examples of data sent include basic vehicle information (e.g. VIN, model, year, serial numbers, time, etc.). Diagnostics of vehicle systems (e.g. oil life, fuel consumption, tire pressure, etc.), and information about the usage and performance of vehicles, features, and technology.
The data is only off boarded to Lincoln or a third-party service provider in order to perform services and to fulfill requests by the customer. Lincoln’s customers have control over data shared with Lincoln, including the choice to opt-out of sharing data within the in-vehicle Settings menu with several quick presses of infotainment screen buttons.

Following vehicles have a connected modem:

Note: The embedded modem in your vehicle was designed to work with specific cellular networks available when your car was manufactured. If those networks are no longer available, connected services and all data transmission via the modem will cease. Please reach out with your local Distributor for further queries.

A customer can check their vehicle VIN number at the following websites to see if it has connectivity capability:

www.connectedlincoln.com

The Lincoln Way^® app is a mobile application that allows Lincoln vehicle owners to connect with their vehicles, access information, and utilize features for an enhanced ownership experience. 

Features include remote start, remote lock and unlock, vehicle status checks (like fuel level, odometer reading and tire pressure), vehicle location.

Yes, you’ll need to create a Lincoln Way® account to access the app’s features and connect to your vehicle.

After creating an account, follow the prompts in the app to add your vehicle. You may need to enter your VIN (Vehicle Identification Number) and ensure your vehicle is compatible.

Oil life, tire pressure, and odometer features can be found in “Service” tab.

You can reset your password by selecting the “Forgot Password?” option on the login screen and following the instructions.

Yes, Lincoln takes your privacy seriously and employs robust security measures to protect your data.

Non-UAE account is NOT RECOMMENDED for use in UAE. Features might not be supported or might stop working abruptly.

No. The app is designed to enhance the ownership experience of Lincoln vehicles with connectivity technology.

Lincoln continuously works on improving the app, further upgrades would be announced once they are ready for launch.

As a safety precaution, Lincoln Way^® will only let you Remote Start the vehicle twice in a row or once if you use Extend feature. On the third attempt, you will see a pop-up notification (too many remote requests have occurred…) requiring you to drive the vehicle manually (or physically start the vehicle to reset the built-in counter).
Note: When Engine bonnet is open, Lincoln Way^® will not allow Remote start (bonnet has to be closed for safety reasons). Should a cabin door be ajar when Lincoln Way^® Remote Start is activated, the vehicle will attempt the locking cycle (with ajar warning), and the Remote Start function will still operate successfully.

Remote lock command only locks the doors and will not close your Panoroof if it is open.

UAE: ALL connected vehicles receive complimentary Lincoln Way® app. Features are included for five years from the new vehicle warranty start date. For further information, please visit (www.me.Lincoln.com) or contact your local distributor.

Customers can call Customer Relationship Center (CRC) at 800-04441067 or email menacrc@lincoln.com.

Lincoln Way^® is currently compatible with the following operating systems and versions (March 2025):
Android^™* software requirements: software version 9.0 and up.
iOS^®* software requirements: software 16.5 or later.

For further queries, you can get in touch with a Customer Experience Manager using your Lincoln Way^® app or by calling the support line.

The Lincoln Way^® app is a one­-stop mobility app designed to help you move through your day the way you already do - only smarter, better, and easier than ever before.
Download the Lincoln Way^® app via your respective platform.
App Store^®* for iOS^®* devices.
Google Play^™* store for Android^™* devices.
Enroll to become a Lincoln Way^® Member by creating an account or logging in using your existing Lincoln Account credentials (username and password).
Optimize your Lincoln Way^® experience by adding a vehicle to your account.

*The Lincoln Way^® app, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.
App Store^® is a service mark of Apple Inc^®.
iOS^® is a service mark of Apple Inc^®.
Google Play^™ is a trademark of Google LLC^™.
Android^™ is a trademark of Google LLC^™.

Use the steps below to create your Lincoln Way^® account.

1. Download the Lincoln Way^® app via your respective platform.

   • App Store^® for iOS^® devices.

   • Google Play^™ store for Android^™ devices.

2. Open the Lincoln Way^® app on your device.
3. Select your country.
4. Tap Next.
5. Select Create an Account.
6. Enter your email address.
7. Double check your email address for errors or missing characters.
8. Press Request Code.

   • An email will be sent to the email address associated with your account.

   • If you do not see the email, check your spam/junk folder.

9. Retrieve the 6-digit code from your email.
10. Enter your code in the Verification Code field.
    Important: If more than 10 minutes have passed since you requested the code, you will need to request another one by selecting Send New Code.
11. Tap Submit
12. Enter the following details:

    • First Name

    • Last Name

    • A password containing all of the criteria: Eight or more characters, One special character, One number, One upper-case letter, One lower-case letter

13. Tap the box after reading the terms and conditions / privacy policy.
14. Select Create Account. You should be directed to the Lincoln Way^® app and prompted to add a vehicle to your account.

Yes, if you have registered for a FordPass^® account for the given country you are going to use the app, you can simply log-in using the same FordPass^® credentials for Lincoln Way^® as well.

You can reset your password using Lincoln Way^® app. Use the steps below for more information.

• Note: Availability of alternate process via web application (eg: like in US) is not confirmed for GCC region.

To reset your password using Lincoln Way^®:

1. Open the Lincoln Way^® app.
2. Access the login screen.

   • Note: Select the Account > Log out options if you are currently logged in.

3. Select Sign In.
4. Tap Forgot Password?.
5. Enter your email address in the Email field.
6. Tap Request Code. An email will be sent to the email address associated with your account. If you do not see the email, check your spam/junk folder.
7. Retrieve the 6-digit code from your email.
8. Enter your code in the Verification Code field.
   Important: If more than 10 minutes have passed since you requested the code, you will need to request another one by selecting Send New Code.
9. Click Submit.
10. Enter your new password in the Password field.

    • A password containing all of the criteria: Eight or more characters, One special character, One number, One upper-case letter, One lower-case letter.

11. Tap Submit.

    • If your reset is successful, you will see a "Password Update Confirmation" screen and receive an email notification. You can now access your Lincoln accounts using your new password. If you are unable to reset your password or experience issues while resetting, contact a Customer Experience Manager for additional assistance.

Log-in using your existing Lincoln Way^® account credentials (username and password) on the Lincoln Way^® app. (or) If you have a new device, you do not have to create a new account. (or) If you lost your device or if it was stolen, you do not have to create a new account. If you encounter issues during the registration process, select to contact a Customer Experience Manager for additional assistance.

You can add the Lincoln Way^® app to your new device without having to create another account. Use the steps below.

1. Ensure your new phone meets the device compatibility specifications. Lincoln Way^® is currently compatible with the following operating systems and versions (as of Mar 2025):

   • Android^™ software requirements: Software version 9.0 and up.
   • iOS^® software requirements: Software 16.5 or later.

2. Download Lincoln Way^® from the App Store^® or Google Play^™.
3. Open the Lincoln Way^® app.
4. Log in on your new phone using your existing username and password (Lincoln Way^® account).
5. Sign-out and uninstall Lincoln Way^® on your old phone once Lincoln Way^® is set up on your new phone.

   To sign out of Lincoln Way^®:
   Open the Lincoln Way^® app → Go to the Account screen → Scroll down and select Log Out.
   You will be directed to the login screen.

To add your first vehicle to Lincoln Way^®:

1. Open the Lincoln Way^® app.
2. Press Add Vehicle.
3. Press one of the following options on the pop-up message for camera access:

   • Selecting Allow will allow Lincoln Way^® to access your phone's camera.
   Note: The scan window will appear to capture your Vehicle Identification Number (VIN) and route you to the Vehicle screen.

• Selecting Don't Allow will prevent Lincoln Way^® from accessing your camera and you will need to type in your VIN.
A. Tap Enter VIN Manually.
Note: If you need help locating your VIN, tap the Find Your VIN link.
B. Enter your VIN.
C. Select Next.
Your vehicle should appear in the garage.

If you experience issues when attempting to add your VIN to Lincoln Way^®, use the troubleshooting steps below.

1. Check the VIN:

   • Check the VIN you entered.
   • Ensure you entered the correct VIN.
   Note: VINs do not include the letters I, O, and Q to avoid confusion with the numbers one and zero.

2. Try the Scan VIN option:

   • Select the camera icon on the Add Vehicle screen.
   • You will have the option to automatically add the VIN by scanning the VIN barcode on your door label.
   If you are still experiencing issues, contact a Lincoln Way^® Customer Experience Manager for assistance:
   Log in to the Lincoln Way^® app → Go to the Account screen → Select Contact Help → Tap the Call option to reach a Customer Experience Manager.

To add another vehicle to Lincoln Way^®:

1. Log in to the Lincoln Way^® app.
2. If you already have a vehicle selected, tap the Garage icon in the top right-hand corner of the Lincoln Way^® app.

   Note: The garage will load by default if you have not previously selected a vehicle.

3. Tap the Add Vehicle button.
4. Press one of the following options on the pop-up message:

   • Selecting Allow will allow Lincoln Way^® to access your phone's camera.
   Note: Scan window will appear to capture your Vehicle Identification Number (VIN) and route you to the Vehicle screen.
   • Selecting Don't Allow will prevent Lincoln Way^® from accessing your camera and you will need to type in your VIN.
   • Tap Enter VIN Manually.
   Note: If you need help locating your VIN, tap the Find Your VIN link.
   Enter your VIN & Select Next.
   Your vehicle should appear in the Vehicle Garage. Note: Max of 10 vehicles can be added to the account.
   

To connect to your vehicle:

1. Enter and turn your vehicle on.
2. Ensure that your vehicle is on, running, parked, and in a well-ventilated (good network coverage), safe area.
3. Confirm your Connectivity Settings are enabled within your vehicle.
4. Open the Lincoln Way^® app.
5. Select Connect to Vehicle.

   Note: If your vehicle is equipped with the Lincoln Way^® Connect modem and the Connect to Vehicle tile does not appear, contact us through Account > Contact Help.

6. Tap I've Started my Vehicle.
7. Read and accept the prompt on your vehicle screen.

   Note: It may take up to two minutes for the connection to complete.

8. Press Check Connection Status once you accept the in-vehicle prompt.

   Lincoln Way^® will route you back to the Vehicle screen and the remote commands (if available) should appear below your vehicle image.

You can complete a Lincoln Way^® Connect Reset on your vehicle's infotainment screen. For more information, refer to the steps below.
Important:
This reset removes all Lincoln Way^® Connect accounts linked to your vehicle.
To remove all previous owners, users, data, and in-vehicle settings, perform a Factory Reset. A Factory Reset also deletes your navigation favorites, Radio presets.
To complete a Lincoln Way^® Connect Reset:
Safely enter your vehicle.
Ensure that your vehicle is on, running, parked, and in a well-ventilated safe area.
Tap Settings on your infotainment screen.
Scroll down and select Reset.
Scroll down and select Lincoln Way^® Connect Reset.
Close and reopen Lincoln Way^® once the reset is complete. (You can now connect to your vehicle again)

You can adjust your climate controls using the remote command menu in the Lincoln Way^® app. Use the steps below for more details.

Lincoln Way^® Climate Control Requirements
To use Climate Controls with Lincoln Way^®, you must:
   Have an active Lincoln Way^® account.
   Have a vehicle capable of the remote climate control feature added to Lincoln Way^®.
Note: Climate Controls features appear in the app if the vehicle is equipped.

Editing Remote Climate Controls in Lincoln Way^®
To manage your climate controls in Lincoln Way^®:
   Open the Lincoln Way^® app. 
   Go to the Vehicle screen.
   Slide remote engine start to remote start your vehicle. Your vehicle preconditioning should begin. 
   Tap the Climate Settings box. 
   Adjust the settings, as needed, for the following (features appear in the app if vehicle is equipped):
      Target cabin temperature
      Defroster
      Heated steering wheel
      Seats
   The last saved selections will remain as the default climate settings.

If you experience any issues, contact a Customer Experience Manager for additional assistance using the Account > Contact Help options in Lincoln Way^®.

Your lost mobile phone and email can allow access to your Lincoln Way^® account(s), which can be used to bypass your vehicle's security. Use the steps below to regain security.

1. Secure your email used to register with Lincoln Way^® to prevent others from accessing it.
   

   • Submit a Lincoln Way^® password reset request to send a security email confirmation to the registered email.

   • Consider changing the password on your email account.

   Important: This may trigger a sign-out on other devices and applications. This helps to ensure no unauthorized person has access to your email.

2. Perform a Lincoln Way^® Connect Reset to remove user authorizations.
3. Obtain a new or temporary device that is compatible with Lincoln Way^®.
4. Download Lincoln Way^® from App Store^® or Google Play^™.
5. Open Lincoln Way^® and initiate a password reset.
6. Enter your new credentials on the Lincoln Way^® login screen after resetting your password.
7. Check your vehicle list once Lincoln Way^® loads.
8. Proceed to activate your vehicle again for command-and-control access.

Important: Only grant vehicle activation permission to accounts you know and trust.
If you cannot complete any of the Lincoln Way^® steps above, contact a Customer Experience Manager for additional support.

Lincoln Customer Experience Managers are the customer support team for Lincoln Way^®. You can get in touch with a Customer Experience Manager using your Lincoln Way^® app or by calling the support line.

To contact support in the Lincoln Way^® app:
Log in to the Lincoln Way^® app.
Go to the Account screen.
Select Contact Help.
Tap the Call option to reach a Customer Experience Manager.